Cancellation & Return Policy
Information regarding order cancellations and returns
Order Cancellation
Before order completion
During the checkout process, you can return to the previous step to modify or cancel your order.
After completion – before shipping
If your order has been placed but not yet dispatched, please contact us at info@parathamna.com to request a cancellation.
After shipping
Once an order has been dispatched, cancellation is no longer possible.
Product Returns
Returns are accepted only in the following cases:
- Defective product.
- Incorrect product (different from the one ordered).
In these instances, please contact us at info@parathamna.com within 10 days of receipt.
The return will be processed upon consultation and at no additional cost to the customer.
Return Conditions
For a return to be accepted:
- The product must be in its original condition.
- It must not have been used or opened.
- It must be accompanied by its original packaging.
Special Terms for Hotel & Apartment Delivery
For orders placed via the Hotel & Apartment Delivery service:
- Cancellation is only possible if the order has not yet been dispatched for delivery.
- Due to our rapid-response service, preparation may begin immediately after your order is completed.
- If the customer is not present at the delivery location (hotel/accommodation), the enterprise bears no responsibility for delays or failure to deliver.
Important Information
The enterprise reserves the right to reject a return request if the above conditions are not met.